Welcome to the neco.my website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, Neco HQ Pet Care (TR0249856-P), and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. “Neco” means Neco HQ Pet Care , a company incorporated in Malaysia and having its registered address at No 9, Jalan Perdagangan, Rumah Mara, Tampoi, 81200 Johor Bahru, Johor, Malaysia.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
Anything that you submit to the Site or other social medias and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site or other social medias, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
ORDER ACCEPTANCE AND PRICING
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Government of Malaysia to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malaysia in English and governed by Malaysian law. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
1.1 In these Conditions:
“Buyer” means the person who accepts a quotation of Neco for the supply of Goods or who otherwise enters into a contract for the supply of Goods with Neco;
“Conditions” mean the general terms and conditions set out in this document and (unless the context otherwise requires) any special terms and conditions agreed in writing between the Buyer and Neco;
“Contract” means the contract for the purchase and sale of Goods, howsoever formed or concluded;
“Goods” means the goods (including any instalment of the goods or any parts for them) which Neco is to supply in accordance with a Contract;
“Writing” includes electronic mail facsimile transmission and any comparable means of communication.
“Neco” means Neco HQ Pet Care, a company incorporated in Malaysia under registration number JM0538091-X and having its registered address at No 9, Jalan Perdagangan, Rumah Mara, Tampoi, 81200 Johor Bahru, Johor, Malaysia.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect the interpretation of any parties.
Orders and Specifications
2.1 Order acceptance and completion of the contract between the Buyer and Neco will only be completed upon Neco issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, Neco shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of dispatch. Neco shall furthermore be entitled to require the Buyer to furnish Neco with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.
2.2 No concluded Contract may be modified or cancelled by the Buyer except with the agreement in writing of Neco and on terms that the Buyer shall indemnify Neco in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damages charges and expenses incurred by Neco as a result of the modification or cancellation, as the case may be.
The price of the Goods and/or Services shall be the price stated in Neco’s website at the time which the Buyer makes its offer purchase to Neco. The price excludes the cost of delivery charges and shall be liable to pay to Neco in addition to the price.
Terms of Payment
4.1 The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods set out in Neco’s website. The terms and conditions applicable to each type of payment, as contained in Neco’s website, shall be applicable to the Contract.
5.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.
5.2 Neco has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.
5.3 Any dates quoted for delivery of the Goods are approximate only. The time for delivery/performance shall not be of the essence, and Neco shall not be liable for any delay in delivery or performance howsoever caused.
5.4 If Neco has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall be entitled, by serving written notice on Neco, to demand performance within a specified time thereafter, which shall be at least 14 days. If Neco fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract in respect of the undelivered Goods and claim compensation for actual loss and expense sustained as a result of Neco’s non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events.
5.5 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of Neco’s fault) then without prejudice to any other right or remedy available to Neco, Neco may:
5.5.1 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or
5.5.2 terminate the Contract and claim damages.
6.1 Neco shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of Neco’s obligations if the delay or failure was due to any cause beyond Neco’s reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Neco’s reasonable control:
6.1.1 Act of God, explosion, flood, tempest, fire or accident;
6.1.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;
6.1.3 acts of restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
6.1.4 import or export regulations or embargoes;
6.1.5 interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes (whether involving employees of Neco or of a third party);
6.1.6 interruption of production or operation, difficulties in obtaining raw materials labour fuel parts or machinery;
6.1.7 power failure or breakdown in machinery.
6.2 Upon the happening of any one of the events set out in Condition 6.1 Neco may at its option:-
6.2.1 fully or partially suspend delivery/performance while such event or circumstances continues;
6.2.2 terminate any Contract so affected with immediate effect by written notice to the Buyer and Neco shall not be liable for any loss or damage suffered by the Buyer as a result thereof.
Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to Neco, to its registered office or principal place of business and if to the Buyer, to the address stipulated in the relevant offer to purchase.
8.1 Neco shall accept liability to the Buyer for death or injury resulting from its own or that of its employees’ negligence.
8.2 Neco shall be under no liability whatsoever where this arises from a reason beyond its reasonable control as provided in Condition 6 or from an act or default of the Buyer.
8.3 In no event shall Neco be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever (including loss or damage suffered by the Buyer as a result of an action brought by a third party) even if such loss were reasonably foreseeable or Neco had been advised of the possibility of the Buyer incurring the same.
8.4 No action shall be brought by Neco later than 2 months after the date it became aware of the circumstances giving rise to a claim or the date when it ought reasonably to have become aware, and in any event, no later than 2 months after the end of the Warranty Period.
9.1 On or at any time after the occurrence of any of the events in condition
9.2 Neco may stop any Goods in transit, suspend further deliveries to the Buyer and exercise its rights and/or terminate the Contract with the Buyer with immediate effect by written notice to the Buyer.
9.3 The events are:-
9.3.1 the Buyer being in breach of an obligation under the Contract;
9.3.2 the Buyer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Buyer’s winding up or dissolution;
9.3.3 the making of an administration order in relation to the Buyer or the appointment of a receiver over or an encumbrancer taking possession of or selling any of the Buyer’s assets;
9.3.4. the Buyer making an arrangement or composition with its creditors generally or applying to a Court of competent jurisdiction for protection from its creditors.
10.1 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
10.2 No waiver by Neco of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
10.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
10.4 No person who is not a party to this Contract (including any employee officer agent representative or sub-contractor of either party) shall have any right under the Contracts (Rights of Third Parties) Act to enforce any terms of this Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties, which the agreement must refer to Condition 3.2.
10.5 The Contract shall be governed by the laws of Malaysia and the Buyer agrees to submit to the non-exclusive jurisdiction of the Courts in Malaysia, as provided for in Clause 14.7. 10.6 Neco reserves their right to these terms and conditions of sale at any time.